Widerrufsrecht

Last updated: May 2026

At Imperios, we want you to be completely satisfied with your purchase. If you're not, we're here to help.

Returns and Refunds

You may return most items within 90 days of delivery for a full refund or exchange.

To qualify for a return:

  • The item must be unused
  • In original condition
  • With all original tags and packaging intact

To request a return, contact us at:
📧 eduecommerce4@gmail.com

Please include your order number.

Refund Process

  • Refunds are issued to the original payment method
  • Processed within 5–10 business days after inspection
  • Original shipping fees are non-refundable unless the return is due to our error

Return shipping costs are the customer’s responsibility except for defective or incorrect items.

Non-Refundable Items

  • Personalized or custom-made items
  • Digital downloads, software, or gift cards
  • Final sale items

Defective or Incorrect Items

If your item arrives damaged, defective, or incorrect, contact us immediately.
We will provide a replacement or full refund and cover return shipping costs.

We reserve the right to refuse returns that do not meet these conditions.